Privacy Policy

1. Information We Collect

We may collect personal information that you choose to provide to us, including:

• Name
• Phone number
• Email address
• City or service location
• Project details
• Company name, if applicable
• Any other information you include when contacting us or submitting a quote request

We may also collect basic website usage information through cookies, analytics tools, tracking pixels, or similar technologies. This may include information such as your device type, browser type, pages visited, referral source, and general location data.

2. How We Use Your Information

We use your information for reasonable business purposes, including to:

• Respond to quote requests and project inquiries
• Review your project details and service location
• Contact you by phone, text message, or email about your inquiry
• Schedule estimates, appointments, or follow-ups
• Provide customer service
• Improve our website, marketing, and services
• Send promotional messages only where permitted by law or where you have consented

3. SMS, Phone, and Email Communications

By providing your phone number and submitting a form on our website, you agree that Go2Epoxy may contact you by phone, text message, or email regarding your inquiry, estimate, appointment, or service request.

If you separately opt in to receive promotional text messages or marketing communications, you may unsubscribe at any time.

To stop receiving text messages, reply STOP. Message and data rates may apply.

Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes. We may share limited information with service providers who help us operate our business, such as website hosting, CRM, analytics, email, or SMS communication tools.

4. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, advertising pixels, or similar technologies to understand how visitors use our website, improve user experience, measure marketing performance, and improve our services.

You can usually adjust your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share personal information only when necessary, including with:

• Service providers who help us operate our website, forms, email, SMS, analytics, advertising, scheduling, or customer management systems
• Contractors, team members, or business partners involved in responding to your inquiry or completing your project
• Legal, regulatory, or government authorities if required by law
• Professional advisors, such as accountants, lawyers, or insurers, where reasonably necessary

We only share the information needed for the relevant purpose.

6. Data Retention

We keep personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and operate our business.

When personal information is no longer needed, we will delete it, anonymize it, or securely store it in accordance with our business and legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

No website, email system, or online transmission is completely secure. However, we take reasonable steps to protect the information we collect.

8. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask that we correct inaccurate information.

We may need to verify your identity before responding to a request.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or if you would like to access or correct your personal information, please contact us: